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<p>Ok, perhaps "lapdog" is extreme. I apologize for the inference.<br>
</p>
<p>Apple Care has its benefits. It's a way of clawing back margin, a
usury, a tax paid to keep what should have been working, working
through out is useful life. It's dismaying. Vendors used to stand
by their products proudly. They carved deep reputations based on
innate quality, workmanship, and engineering skills. These values
have eroded, and the ostensible excuse is Moore's Law. I don't
accept that.<br>
</p>
<p>Fold all of those qualities into a paid-for tax, a post-sale
service policy called Apple Care. I'm glad they serviced you.
There are many more who have not been serviced. I'm glad when a
comrade, colleague, friend, etc can obtain rational, even
above-the-call-of-duty service. It's the service plan that worked
and saved the day. There are heroes in service. When I ran an
engineering department, we tried to be heroes. <br>
</p>
<p>Nonetheless: The object that broke was defective. Does this mean
that Apple Care, a locally provisioned service, apologizes for
either bad engineering, bad workmanship, poor innate quality, or
statistically lousy in-service time? You're not buying a computer,
rather a support network? This is what's inferred. <br>
</p>
<p>An ugly reality is that I have learned to keep spares around, as
my need for output does not surround the random usurious failures
I encounter. I have THREE Lenovo laptops that speak to this
malaise. Currently, all three work, which is unusual. <br>
</p>
<p>Others would tell me: buy a Chromebook and surrender to the
cloud. <br>
</p>
<p>I'm-glad-you rec'd over the top service. There was a reason, and
it wasn't just Apple Care, IMHO. I'm glad for you, nonetheless.<br>
</p>
<p>Tom</p>
<p><br>
</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 11/11/18 11:13 AM, Swapnil “Swap”
Bhartiya wrote:<br>
</div>
<blockquote type="cite"
cite="mid:10A45DE9-BF86-4165-97CC-BF71A0D76407@gmail.com">It
doesn’t have to be an extreme or name calling , like lapdog. Even
Matthew Garret says Apple security and privacy is one of the best
out there. Sometimes I am just a customer who wants my device to
work. I broke display of nexus, google wanted $339. I bought an
iPhone. Got Appel care which and now don’t bother with anything
breaking. My brand new Samsung Note 8 stopped detecting SIM after
a week. I had to pay $20 as insurance deductible and had to wait
for a week without a phone as it had to be shipped back. So whine
as much as you want, apple offers the best service out there.
BTW, as a rule I prepare to give away my electronics as soon as
they are out of care. In either case, my workload requires
powerful hardware. <br>
<br>
<div id="AppleMailSignature" dir="ltr">Sent from my iPhone</div>
<div dir="ltr"><br>
On Nov 11, 2018, at 11:02 AM, Tom Henderson <<a
href="mailto:thenderson@extremelabs.com"
moz-do-not-send="true">thenderson@extremelabs.com</a>>
wrote:<br>
<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<p>I'm with Todd. More here: <a
class="moz-txt-link-freetext"
href="https://www.networkworld.com/article/3163499/macs/the-475-s-key.html"
moz-do-not-send="true">https://www.networkworld.com/article/3163499/macs/the-475-s-key.html</a></p>
<p>I'm not a lapdog sycophant of the world's largest computing
company, and so see the above. I fixed the system cited
above. I still use it from time to time. You make and lose
customers one at a time. I listen to Cook's privacy BS and
he's playing to the crowds, not unlike D Trump. Their
not-invented-here engineering morass leaves much to be
desired in a world where heterogeneity should be the norm.
We've seen monoliths before. <br>
</p>
<p>Apple can have the personality it desires; it is by nature
(corporate law), required to be all about Apple. Doesn't
mean Apple's capitalistic fortunes are moral ones.</p>
<p>Tom</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 11/10/18 6:32 PM, Todd R.
Weiss wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CANz7hG8Tv4reDy0K=7LR54rPkO=RbiHPKRu_jLSHrcraLBnbjw@mail.gmail.com">
<div dir="auto">Sorry to hear about this, my friend.
<div dir="auto">But... this is the same company that only
responds to the 10 or so journalists on their nice list
and leaves everyone else without a response most of the
time </div>
<div dir="auto">And its possible that you got that great
treatment because you are Swapnil and they know your
work.</div>
<div dir="auto">I am not convinced that if this had
happened to Joe or Josephine Schmo that they'd be going
to China with a new laptop today.</div>
<div dir="auto">Thats just my opinion. </div>
<div dir="auto">Safe travels my friend. </div>
<div dir="auto">I was supposed to be going there, too, but
no one mentioned early that I needed a visa. :) Oh
well.</div>
<div dir="auto">Next time. </div>
<div dir="auto">Have a great trip. :)</div>
<div dir="auto">Yours, </div>
<div dir="auto">Todd. <br>
<br>
<div data-smartmail="gmail_signature" dir="auto">Todd R.
Weiss<br>
Technology Journalist<br>
TechManTalking<br>
<a href="mailto:toddrweiss@gmail.com"
moz-do-not-send="true">toddrweiss@gmail.com</a><br>
O 717-806-5932<br>
M 717-413-9630<br>
<br>
Publicist<br>
Harmonious Wail<br>
Gypsy Jazz with Style<br>
<a href="http://www.wail.com" moz-do-not-send="true">www.wail.com</a><br>
717-413-9630<br>
<a href="mailto:toddrweiss@gmail.com"
moz-do-not-send="true">toddrweiss@gmail.com</a></div>
</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr">On Sat, Nov 10, 2018, 2:09 PM <a
href="mailto:arnieswap@gmail.com"
moz-do-not-send="true">arnieswap@gmail.com</a> <<a
href="mailto:arnieswap@gmail.com"
moz-do-not-send="true">arnieswap@gmail.com</a> wrote:<br>
</div>
<blockquote class="gmail_quote">
<div dir="ltr">My MacBook - the latest 2018 broke, will
reboot into the folder icon with question mark. It
broke at 10 pm and I tried to fix it by reformatting
and re-installing. Nothing worked. I chatted with
Apple care till 2:30 and they also could not get it
fixed. The problem was that I am heading to China for
KubeCon tomorrow and need this machine. Talked to
Apple and they asked me to just walk into the store. I
explained my situation. The store opened at 10m they
took the mac and called back at 12 that it's ready to
be picked. I don't think there is any other vendor out
there that offers this kind of service. That's why I
buy from Apple.
<div><br>
</div>
<div>Just wanted to share.</div>
<div><br>
</div>
<div>-- <br>
<div dir="ltr"
class="m_6402831098324021205gmail_signature"
data-smartmail="gmail_signature">
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div dir="ltr">
<p dir="ltr"><span>Best Regards,</span><br>
</p>
<p dir="ltr"><br>
<span><b>Swapnil Bhartiya</b></span><br>
<span>Founder & Editor: <a
href="http://www.TFiR.io"
target="_blank" rel="noreferrer"
moz-do-not-send="true">www.TFiR.io</a></span><br>
<span>Freelance Journalist | Science
Fiction Writer | Filmmaker</span><br>
<span>Specialises in Open Source
& Emerging Technologies</span><br>
<span>Stories published in - TFiR,
CIO, InfoWorld, NetworkWorld, <a
href="http://Linux.com"
moz-do-not-send="true">Linux.com</a>,
<a
href="http://LinuxFoundation.org"
moz-do-not-send="true">LinuxFoundation.org</a>,
The New Stack, Linux Pro, ADMIN,
CNCF,</span><span> </span><span>Cloud
Foundry, HPE Insight.</span><br>
<br>
<span>Social networks:</span><br>
<span><a
href="https://www.linkedin.com/in/swapnilbhartiya/"
target="_blank" rel="noreferrer"
moz-do-not-send="true">https://www.linkedin.com/in/swapnilbhartiya/</a></span><br>
<span><a
href="https://twitter.com/swapbhartiya/"
target="_blank" rel="noreferrer"
moz-do-not-send="true">https://twitter.com/swapbhartiya/</a></span><br>
<span><a
href="https://mstdn.io/@Swapnil"
target="_blank" rel="noreferrer"
moz-do-not-send="true">https://mstdn.io/@Swapnil</a></span><br>
<span><a
href="https://www.youtube.com/TFiR-TV"
target="_blank" rel="noreferrer"
moz-do-not-send="true">https://www.youtube.com/TFiR-TV</a></span></p>
</div>
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</blockquote>
</div>
<br>
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</blockquote>
<pre class="moz-signature" cols="72">--
Tom Henderson
ExtremeLabs, Inc.
+1 317 250 4646
Twitter: @extremelabs
Skype: extremelabsinc</pre>
</div>
</blockquote>
<blockquote type="cite">
<div dir="ltr"><span>-- </span><br>
<span>Ipg-smz mailing list</span><br>
<span><a href="mailto:Ipg-smz@netpress.org"
moz-do-not-send="true">Ipg-smz@netpress.org</a></span><br>
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href="http://netpress.org/mailman/listinfo/ipg-smz_netpress.org"
moz-do-not-send="true">http://netpress.org/mailman/listinfo/ipg-smz_netpress.org</a></span><br>
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</blockquote>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
</blockquote>
<pre class="moz-signature" cols="72">--
Tom Henderson
ExtremeLabs, Inc.
+1 317 250 4646
Twitter: @extremelabs
Skype: extremelabsinc</pre>
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