<html><body><div style="font-family: times new roman,new york,times,serif; font-size: 12pt; color: #000000"><div data-marker="__QUOTED_TEXT__"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt; color: #000000"><br data-mce-bogus="1"></div><div style=""><a href="https://www.wsj.com/articles/outlook-for-traditional-tv-goes-from-bad-to-worse-1542632401">https://www.wsj.com/articles/outlook-for-traditional-tv-goes-from-bad-to-worse-1542632401</a></div><div style=""><br data-mce-bogus="1"></div><div style=""><br data-mce-bogus="1"></div><div style="">In a Comcast boardroom this week - </div><div style=""><br data-mce-bogus="1"></div><div style="">Executive - "How can retain customers?"</div><div style=""><br data-mce-bogus="1"></div><div style="">Jr. Executive - "How about if we don't treat or customers like dirt?"</div><div style=""><br data-mce-bogus="1"></div><div style=""><br data-mce-bogus="1"></div><div style=""><br data-mce-bogus="1"></div><div style=""><br><br><div style="color: rgb(0, 0, 0); font-family: "times new roman", "new york", times, serif; font-size: 12pt;">-- <br></div><div style="color: rgb(0, 0, 0); font-family: "times new roman", "new york", times, serif; font-size: 12pt;">--<br>Phil Shapiro, pshapiro@his.com<br>http://www.his.com/pshapiro/briefbio.html<br>http://www.twitter.com/philshapiro<br>http://www.his.com/pshapiro/stories.menu.html<br><br>"Wisdom begins with wonder." - Socrates<br>"Learning happens thru gentleness."<br><div><span style="color: rgb(51, 51, 51); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);">"We must reinvent a future free of blinders so that we can choose from real options." David Suzuki</span><br style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);"></div></div></div><br></div></div></body></html>