<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">I have been using Rackspace for several years now and I’m quite happy with their technical support. It’s 24 by seven and by phone. I am less thrilled with the pricing, but I suppose it’s reasonable.<br><br><div id="AppleMailSignature" dir="ltr">Sent from my iPhone. Please excuse any typos. If I indeed make any typos, trust me that I will blame it on Siri.<div><span style="background-color: rgba(255, 255, 255, 0);"><br></span></div><div><span style="background-color: rgba(255, 255, 255, 0);">______</span><blockquote type="cite" cite="mid:16f501d336c5$581e3bf0$085ab3d0$@thecontentfirm.com"><div class="WordSection1" style="page: WordSection1;"><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Evan Schuman<o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="background-color: rgba(255, 255, 255, 0);"><a href="mailto:eschuman@thecontentfirm.com" target="_blank" moz-do-not-send="true">eschuman@thecontentfirm.com</a><o:p></o:p></span></font></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="background-color: rgba(255, 255, 255, 0);"><a href="tel:973-993-8098" target="_blank" moz-do-not-send="true">973-993-8098</a> (voice)<o:p></o:p></span></font></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Computerworld weekly columnist (Column archive: <a href="http://www.thecontentfirm.com/weekly-column-on-computerworld" target="_blank" moz-do-not-send="true">http://www.thecontentfirm.com/weekly-column-on-computerworld</a>)<o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Moderator for MIT Sloan Management Review events<o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);">Google Search: <a href="http://lmgtfy.com/?q=Evan+Schuman" moz-do-not-send="true">http://lmgtfy.com/?q=Evan+Schuman#</a><o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="background-color: rgba(255, 255, 255, 0);"><a href="https://twitter.com/eschuman" target="_blank" moz-do-not-send="true">https://twitter.com/eschuman</a><o:p></o:p></span></font></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><font color="#000000"><span style="background-color: rgba(255, 255, 255, 0);"><a href="http://www.linkedin.com/in/schumanevan/" target="_blank" moz-do-not-send="true">www.linkedin.com/in/schumanevan/</a><o:p></o:p></span></font></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><span style="background-color: rgba(255, 255, 255, 0);"><i>Member, Internet Press Guild: <a href="http://netpress.org/" target="_blank" moz-do-not-send="true">http://netpress.org/</a></i><o:p></o:p></span></p><p class="MsoNormal" style="margin: 0in 0in 0.0001pt;"><o:p style="background-color: rgba(255, 255, 255, 0);"> </o:p></p></div></blockquote></div></div><div dir="ltr"><br>On Apr 1, 2019, at 9:32 PM, Wayne Rash <<a href="mailto:wrash@mindspring.com">wrash@mindspring.com</a>> wrote:<br><br></div><blockquote type="cite"><div dir="ltr"><meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0">
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<div>I use Godaddy. I have no complaints. Price is reasonable, service excellent and they have capabilities far beyond anything I’ll ever need. </div><div><br></div><div style="direction: ltr;">My site at waynerash(dot) com is like Tom’s, but four pages. </div><div><br></div><div style="direction: ltr;">This is about to change. Godaddy suggested I upgrade to a new platform that supports ssl. They gave me a huge discount to make the change. </div><div><br></div><div style="direction: ltr;">So my daughter is building a new site for me. </div><div><br></div><div style="direction: ltr;">WR </div>
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<div class="ms-outlook-ios-signature"><div>Sent from Wayne's mobile radio telephone device.</div></div>
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<div class="gmail_quote">On Mon, Apr 1, 2019 at 8:24 PM -0400, "Tom Henderson" <span dir="ltr"><<a href="mailto:thenderson@extremelabs.com" target="_blank">thenderson@extremelabs.com</a>></span> wrote:<br>
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<pre>Hello Guilders,
I host my site at <a href="http://name.com">name.com</a>. I've been there a few years, and have not
been happy with their technical acumen or their support (9am - 6pm MNT).
There is no phone. They have a twitter acct.
Here's what happened: Traffic hijack.
I have a Wordpress site called extremelabs dot com. It's ugly, one page
site. Has a ton of URLs from articles I've written, not much more. It
could have pizazz, but cobbling beautiful sites is for artists, and I'm
not an artist. The UX stinks.
That's not the problem.
I use a Wordpress plugin called WordFence. I've extolled its virtues
before, in print. I've used the pro and free versions. The pro version
is far more powerful, but the free version is ok. I went in to do some
maintenance. I noticed that suddenly, via the WordFence logs, that all
traffic was coming in from a single address on my same subnet at
<a href="http://name.com">name.com</a>. GoogleBots, hijackers, even me, came from the same apparent IP
address.
Normally, this proxy behavior, meaning a server was intercepting and
routing all of my traffic. But this behavior makes it appear as though I
have only one host accessing my server, and this behavior also disables
the ability to sense traffic origins (unique origin addresses) so that I
can block it at my will and whimsy. When hijack attempts come, they up
the counters for one IP address, the proxy IP address, and I get locked
out very quickly-- because I have the same address has hijackers and
other ne'er-do-wells. WE ALL HAVE THE SAME IP ADDRESS. There is a way
back in, but it's not easy or delicate.
This traffic pattern started about 2-1/2 days ago. I started complaining
to their support late the first day; note they work Mon-Fri. Tech
support emails respond. Lame auto-replies, here are some handy URLs to
fix your stuff, now go away.
Either there's a proxy inserted (could be a warrant on little ole me,
dunno), a DNS hijack, but given the variety of http_referrers, it's a
proxy.
I complain on Twitter. DM them on Twitter. I hear nothing. Then I went
public on their @namedotcom account, to complain about the outstanding
support tickets that I have. Magically, and without comment, about three
hours ago, traffic now comes in from the entire Internet, unfiltered,
not proxy'd. Fixed.
But they won't comment. Or don't care. Or shenanigans.
Given my knowledge, I'd say that it's very difficult not to believe that
I wasn't proxy'd, but if so, why? It wasn't Squid Proxy; I probed for
that. I have the logs and the traceroutes and the DNS records.
But no answers from <a href="http://name.com">name.com</a>.
Maybe it's time to just spend the long day, and migrate to HostGator. I
have ten sites that I manage for non-profits. It's an ordeal.
Ideas? Otherwise, thanks for listening. If there's a rational reply,
I'll post it.
Tom
--
Tom Henderson
ExtremeLabs, Inc.
+1 317 250 4646
Twitter: @extremelabs
Skype: extremelabsinc
--
Ipg-smz mailing list
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</pre>
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