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<p>Suggest to him to change to Signal, free in the Play Store. It's
encrypted and perhaps safer than using texts. It's available for
iOS and Android. See also possible confusion between
Apple-specific products and texts/SMS, below.<br>
</p>
<p>After obtaining Signal he needs to make Signal his default
Message app; from there, it will be the principal app for both
texts and Signal communications. <br>
</p>
<p>Signal is carrier agnostic; it's a data app.</p>
<p>If you just want to solve the Message app on the phone, try
permitting upgrades; there should be no carrier blocking plain SMS
text messages. MMS is data, and so a data plan quirk might prevent
them. <br>
</p>
<p>My suspicion is that he's confusing Facetime and other
Apple-specific message transports for actual text messages/SMS. <br>
</p>
<p>Tom</p>
<p><br>
</p>
<div class="moz-cite-prefix">On 6/26/19 10:26 PM, David Needle
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:CAAaTzMJibetrJPGbYptkYNzJfYkQ_qc_jQg0Fp6DTT_n5fzfxA@mail.gmail.com">
<div dir="ltr"><br>
<div>My son bought a new Google Pixel 3a XL that he's thrilled
with (moving on from an iPhone 6), except he can't get texts
from anyone sending from an iPhone (like his Dad, and many
others). At one point I seemed to be able to at least press
and highlight my messages and convert them to text, but now
that's no longer working. He's had the phone a few weeks. </div>
<div><br>
Is this a carrier or an Android or an iPhone issue? Is there a
setting he can change? We're on Sprint. He's calling them
tomorrow so hopefully they'll have an answer, but if anyone
has any suggestions would appreciate it. </div>
<div><br>
Thanks,<br>
David</div>
</div>
<br>
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</blockquote>
<pre class="moz-signature" cols="72">--
Tom Henderson
ExtremeLabs, Inc.
+1 317 250 4646
Twitter: @extremelabs
Skype: extremelabsinc</pre>
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