[Ipg-smz] Why I like Apple

[Ron Miller]

Swapnil is telling a customer story. He got exceptional customer service. Period. End of story. 

How Apple has responded to your press requests or how you feel about their privacy policies is completely irrelevant in this instance. 

Sent from my iPhone

> On Nov 11, 2018, at 11:13 AM, Swapnil “Swap” Bhartiya <arnieswap at gmail.com> wrote:
> 
> It doesn’t have to be an extreme or name calling , like lapdog. Even Matthew Garret says Apple security and privacy is one of the best out there. Sometimes I am just a customer who wants my device to work. I broke display of nexus, google wanted $339. I bought an iPhone. Got Appel care which and now don’t bother with anything breaking. My brand new Samsung Note 8 stopped detecting SIM after a week. I had to pay $20 as insurance deductible and had to wait for a week without a phone as it had to be shipped back. So whine as much as you want,  apple offers the best service out there. BTW, as a rule I prepare to give away my electronics as soon as they are out of care. In either case, my workload requires powerful hardware. 
> 
> Sent from my iPhone
> 
>> On Nov 11, 2018, at 11:02 AM, Tom Henderson <thenderson at extremelabs.com> wrote:
>> 
>> I'm with Todd. More  here: https://www.networkworld.com/article/3163499/macs/the-475-s-key.html
>> 
>> I'm not a lapdog sycophant of the world's largest computing company, and so see the above.  I fixed the system cited above. I still use it from time to time. You make and lose customers one at a time. I listen to Cook's privacy BS and he's playing to the crowds, not unlike D Trump. Their not-invented-here engineering       morass leaves much to be desired in a world where heterogeneity should be the norm. We've seen monoliths before. 
>> 
>> Apple can have the personality it desires; it is by nature (corporate law), required to be all about Apple. Doesn't mean Apple's capitalistic fortunes are moral ones.
>> 
>> Tom
>> 
>> 
>> 
>>> On 11/10/18 6:32 PM, Todd R. Weiss wrote:
>>> Sorry to hear about this,  my friend.           
>>> But... this is the same company that only responds to the 10 or so journalists on their nice list and leaves everyone else without a response most of the time  
>>> And its possible that you got that great treatment because you are Swapnil and they know your work.
>>> I am not convinced that if this had happened to Joe or Josephine Schmo that they'd be going to China with a new laptop today.
>>> Thats just my opinion. 
>>> Safe travels my friend. 
>>> I was supposed to be going there, too, but no one mentioned early that I needed a visa.  :)  Oh well.
>>> Next time. 
>>> Have a great trip.  :)
>>> Yours, 
>>> Todd. 
>>> 
>>> Todd R. Weiss
>>> Technology Journalist
>>> TechManTalking
>>> toddrweiss at gmail.com
>>> O 717-806-5932
>>> M 717-413-9630
>>> 
>>> Publicist
>>> Harmonious Wail
>>> Gypsy Jazz with Style
>>> www.wail.com
>>> 717-413-9630
>>> toddrweiss at gmail.com
>>> 
>>>> On Sat, Nov 10, 2018, 2:09 PM arnieswap at gmail.com <arnieswap at gmail.com wrote:
>>>> My MacBook - the latest 2018 broke, will reboot into the folder icon with question mark. It broke at 10 pm and I tried to fix it by reformatting and re-installing. Nothing worked. I chatted with Apple care till 2:30 and they also could not get it fixed. The problem was that I am heading to China for KubeCon tomorrow and need this machine. Talked to Apple and they asked me to just walk into the store. I explained my situation. The store opened at 10m they took the mac and called back at 12 that it's ready to be picked. I don't think there is any other vendor out there that offers this kind of service. That's why I buy from Apple.
>>>> 
>>>> Just wanted to share.
>>>> 
>>>> -- 
>>>> Best Regards,
>>>> 
>>>> 
>>>> Swapnil Bhartiya
>>>> Founder & Editor: www.TFiR.io
>>>> Freelance Journalist | Science Fiction Writer | Filmmaker
>>>> Specialises in Open Source & Emerging Technologies
>>>> Stories published in - TFiR, CIO, InfoWorld, NetworkWorld, Linux.com, LinuxFoundation.org, The New Stack, Linux Pro, ADMIN, CNCF, Cloud Foundry, HPE Insight.
>>>> 
>>>> Social networks:
>>>> https://www.linkedin.com/in/swapnilbhartiya/
>>>> https://twitter.com/swapbhartiya/
>>>> https://mstdn.io/@Swapnil
>>>> https://www.youtube.com/TFiR-TV
>>>> 
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>>> 
>> -- 
>> Tom Henderson
>> ExtremeLabs, Inc.
>> +1 317 250 4646
>> Twitter: @extremelabs
>> Skype: extremelabsinc
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