[Ipg-smz] Why I like Apple

Sun Nov 11 17:38:51 UTC 2018

Tom next time you find a manufacturer whose products never break down let me know because I haven’t found one yet. The best you can hope for is they take care of you when they do break. Swapnil got great service. It doesn’t require an asterisk or further explanation. 

Sent from my iPhone

> On Nov 11, 2018, at 12:21 PM, Tom Henderson <thenderson at extremelabs.com> wrote:
> 
> Ok, perhaps "lapdog" is extreme. I apologize for the inference.
> 
> Apple Care has its benefits. It's a way of clawing back margin, a usury, a tax paid to keep what should have been working, working through out is useful life. It's dismaying. Vendors used to stand by their products proudly. They carved deep reputations based on innate quality, workmanship, and engineering skills. These values have eroded, and the ostensible excuse is Moore's Law. I don't accept that.
> 
> Fold all of those qualities into a paid-for tax, a post-sale service policy called Apple Care. I'm glad they serviced you. There are many more who have not been serviced. I'm glad when a comrade, colleague, friend, etc can obtain rational, even above-the-call-of-duty service. It's the service plan that worked and saved the day. There are heroes in service. When I ran an engineering department, we tried to be heroes. 
> 
> Nonetheless: The object that broke was defective. Does this mean that Apple Care, a locally provisioned service, apologizes for either bad engineering, bad workmanship, poor innate quality, or statistically lousy in-service time? You're not buying a computer, rather a support network? This is what's inferred. 
> 
> An ugly reality is that I have learned to keep spares around,  as my need for output does not surround the random usurious failures I encounter. I have THREE Lenovo laptops that speak to this malaise. Currently, all three work, which is unusual. 
> 
> Others would tell me: buy a Chromebook and surrender to the cloud. 
> 
> I'm-glad-you rec'd over the top service. There was a reason, and it wasn't just Apple Care, IMHO. I'm glad for you, nonetheless.
> 
> Tom
> 
> 
> 
> 
> 
>> On 11/11/18 11:13 AM, Swapnil “Swap” Bhartiya wrote:
>> It doesn’t have to be an extreme or name calling , like lapdog. Even Matthew Garret says Apple security and privacy is one of the best out there. Sometimes I am just a customer who wants my device to work. I broke display of nexus, google wanted $339. I bought an iPhone. Got Appel care which and now don’t bother with anything breaking. My brand new Samsung Note 8 stopped detecting SIM after a week. I had to pay $20 as insurance deductible and had to wait for a week without a phone as it had to be shipped back. So whine as much as you want,  apple offers the best service out there. BTW, as a rule I prepare to give away my electronics as soon as they are out of care. In either case, my workload requires powerful hardware. 
>> 
>> Sent from my iPhone
>> 
>> On Nov 11, 2018, at 11:02 AM, Tom Henderson <thenderson at extremelabs.com> wrote:
>> 
>>> I'm with Todd. More  here: https://www.networkworld.com/article/3163499/macs/the-475-s-key.html
>>> 
>>> I'm not a lapdog sycophant of the world's largest computing company, and so see the above.  I fixed the system cited above. I still use it from time to time. You make and lose customers one at a time. I listen to Cook's privacy BS and he's playing to the crowds, not unlike D Trump. Their not-invented-here engineering morass leaves much to be desired in a world where heterogeneity should be the norm. We've seen monoliths before. 
>>> 
>>> Apple can have the personality it desires; it is by nature (corporate law), required to be all about Apple. Doesn't mean Apple's capitalistic fortunes are moral ones.
>>> 
>>> Tom
>>> 
>>> 
>>> 
>>>> On 11/10/18 6:32 PM, Todd R. Weiss wrote:
>>>> Sorry to hear about this,  my friend.                 
>>>> But... this is the same company that only responds to the 10 or so journalists on their nice list and leaves everyone else without a response most of the time  
>>>> And its possible that you got that great treatment because you are Swapnil and they know your work.
>>>> I am not convinced that if this had happened to Joe or Josephine Schmo that they'd be going to China with a new laptop today.
>>>> Thats just my opinion. 
>>>> Safe travels my friend. 
>>>> I was supposed to be going there, too, but no one mentioned early that I needed a visa.  :)  Oh well.
>>>> Next time. 
>>>> Have a great trip.  :)
>>>> Yours, 
>>>> Todd. 
>>>> 
>>>> Todd R. Weiss
>>>> Technology Journalist
>>>> TechManTalking
>>>> toddrweiss at gmail.com
>>>> O 717-806-5932
>>>> M 717-413-9630
>>>> 
>>>> Publicist
>>>> Harmonious Wail
>>>> Gypsy Jazz with Style
>>>> www.wail.com
>>>> 717-413-9630
>>>> toddrweiss at gmail.com
>>>> 
>>>>> On Sat, Nov 10, 2018, 2:09 PM arnieswap at gmail.com <arnieswap at gmail.com wrote:
>>>>> My MacBook - the latest 2018 broke, will reboot into the folder icon with question mark. It broke at 10 pm and I tried to fix it by reformatting and re-installing. Nothing worked. I chatted with Apple care till 2:30 and they also could not get it fixed. The problem was that I am heading to China for KubeCon tomorrow and need this machine. Talked to Apple and they asked me to just walk into the store. I explained my situation. The store opened at 10m they took the mac and called back at 12 that it's ready to be picked. I don't think there is any other vendor out there that offers this kind of service. That's why I buy from Apple.
>>>>> 
>>>>> Just wanted to share.
>>>>> 
>>>>> -- 
>>>>> Best Regards,
>>>>> 
>>>>> 
>>>>> Swapnil Bhartiya
>>>>> Founder & Editor: www.TFiR.io
>>>>> Freelance Journalist | Science Fiction Writer | Filmmaker
>>>>> Specialises in Open Source & Emerging Technologies
>>>>> Stories published in - TFiR, CIO, InfoWorld, NetworkWorld, Linux.com, LinuxFoundation.org, The New Stack, Linux Pro, ADMIN,                                       CNCF, Cloud Foundry, HPE Insight.
>>>>> 
>>>>> Social networks:
>>>>> https://www.linkedin.com/in/swapnilbhartiya/
>>>>> https://twitter.com/swapbhartiya/
>>>>> https://mstdn.io/@Swapnil
>>>>> https://www.youtube.com/TFiR-TV
>>>>> 
>>>>> -- 
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>>>> 
>>> -- 
>>> Tom Henderson
>>> ExtremeLabs, Inc.
>>> +1 317 250 4646
>>> Twitter: @extremelabs
>>> Skype: extremelabsinc
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>> 
> -- 
> Tom Henderson
> ExtremeLabs, Inc.
> +1 317 250 4646
> Twitter: @extremelabs
> Skype: extremelabsinc
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