[Ipg-smz] "More than 1 million consumers canceled their cable-TV or satellite subscriptions in the past quarter" (WSJ)

[Patrick Corrigan]

>  Meanwhile, Wall Street analysts punish payTV providers who fail to
regularly increase ARPU (average revenue per user)...

A major problem in all or nearly all segments of our economy. Wall Street
is not happy with reasonable profits--they want it all in the short term
regardless of the long-term damage to companies and to us as a society. In
spite of what Gordon Gekko said in the movie "Wall Street," greed is not
good, it is destructive.

On Wed, Nov 21, 2018 at 3:11 PM Brian Santo <thedukeofdefinition at gmail.com>
wrote:

> I used to cover cable tech. The engineers really are trying to achieve the
> best quality service they can. I spoke far less frequently to the
> marketing/finance guys, but what they're dealing with is that margins on
> video are low (and with content owners cranking up their prices at rates
> you would not believe, getting lower -- some ops insist they are losing
> money on video) while broadband margins are high. Meanwhile, Wall Street
> analysts punish payTV providers who fail to regularly increase ARPU
> (average revenue per user), and payTV ops can't increase ARPU with subs who
> take basic packages. They never liked those subs anyway, as many of  them
> would flit from provider to provider each time their introductory offer
> lapsed. If those subs came back, fine, take their money, but no biggie when
> they leave again. So, yes, payTV customer service absolutely does suck, but
> there is minimal incentive to improve it for anyone other than  the most
> affluent customers who pay the highest monthly fees, and Wall Street merits
> some of the blame for that.
>
> Speaking as someone who cut the cord 15 years ago, pay TV packages are
> still not a bad deal for people who watch a lot of TV, and that's why I
> think there are still tens of millions of payTV subscribers, and will be
> for some time. The industry may be losing subs, but for the short-term
> future, they are subs the industry can afford to lose.
>
> On Wed, Nov 21, 2018 at 2:45 PM Tom Henderson <thenderson at extremelabs.com>
> wrote:
>
>> +1
>> On 11/21/18 5:22 PM, Patrick Corrigan wrote:
>>
>> > In a Comcast boardroom this week -
>>
>> > Executive - "How can retain customers?"
>>
>> > Jr. Executive - "How about if we don't treat or customers like dirt?"
>>
>> And yet, Comcast makes Time Warner/Spectum look good!
>>
>> On Wed, Nov 21, 2018 at 4:54 AM Phil Shapiro <pshapiro at his.com> wrote:
>>
>>>
>>>
>>> https://www.wsj.com/articles/outlook-for-traditional-tv-goes-from-bad-to-worse-1542632401
>>>
>>>
>>> In a Comcast boardroom this week -
>>>
>>> Executive - "How can retain customers?"
>>>
>>> Jr. Executive - "How about if we don't treat or customers like dirt?"
>>>
>>>
>>>
>>>
>>>
>>> --
>>> --
>>> Phil Shapiro, pshapiro at his.com
>>> http://www.his.com/pshapiro/briefbio.html
>>> http://www.twitter.com/philshapiro
>>> http://www.his.com/pshapiro/stories.menu.html
>>>
>>> "Wisdom begins with wonder." - Socrates
>>> "Learning happens thru gentleness."
>>> "We must reinvent a future free of blinders so that we can choose from
>>> real options."  David Suzuki
>>>
>>> --
>>> Ipg-smz mailing list
>>> Ipg-smz at netpress.org
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>>>
>>
>>
>> --
>>
>> Patrick Corrigan
>> Email: phcorrigan at gmail.com
>> LinkedIn: https://www.linkedin.com/in/patrick-h-corrigan-61669422
>> Member, Internet Press Guild http://www.netpress.org
>>
>> "For every difficult and complex question there is an answer that is
>> simple, easily understood and wrong."
>>       H.L. Mencken
>>
>> --
>> Tom Henderson
>> ExtremeLabs, Inc.
>> +1 317 250 4646
>> Twitter: @extremelabs
>> Skype: extremelabsinc
>>
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>>
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-- 

Patrick Corrigan
Email: phcorrigan at gmail.com
LinkedIn: https://www.linkedin.com/in/patrick-h-corrigan-61669422
Member, Internet Press Guild http://www.netpress.org

"For every difficult and complex question there is an answer that is
simple, easily understood and wrong."
      H.L. Mencken
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