[Ipg-smz] End of the geek debacle story

[Tom Henderson]

Geek Guilders,

As promised, the end of story WRT my hosting debacle.

Name.com had a botched upgrade on the server that hosts some of my 
sites. To wit:

"Thank you for contacting Name.com <http://name.com>. We have checked 
with our system admin on this matter and he has told us on this issue. 
He informed us that NGINX was enabled for a time to assist with a server 
resource issue we were facing due to upgrades that were happening to the 
server. Once the resource issue was resolved, NGINX was removed and your 
site should not continue to be proxied. We apologize for any 
inconvenience this may have caused.

Please let us know if you have any additional questions and we will be 
happy to help!"

This means five facts:

1. They lied to me about my site being proxy'd

2. It took them at least two days to fix whatever it was that was broken 
after the proxy was installed

3. It took five days of constant hounding to get even the vague answer above

4. They're not using best practices to expose a root cause analysis

5. Could've been much worse, and the site was lucky to be alive due to 
shenanigans.

They did not have an adequate roll-back plan. They didn't have a chain 
of authorities to notify clients of the truth. They were unprepared to 
move clients among hosts, instead, bringing up a separate instance of 
the httpd as an intercept instead of being able to fix the first one, or 
move them as VMs, or other atomic instance kit to working infrastructure.

Name dot com, they name is: Mud.

Tom


-- 

Tom Henderson
ExtremeLabs, Inc.
+1 317 250 4646
Twitter: @extremelabs
Skype: extremelabsinc

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