[Ipg-smz] Travel booking sites

[Gabe Goldberg]

Exchange with a friend, forwarded -- anonymized -- with permission.

Interestingly, it started (at bottom) with my posting a link to an 
airline compensation SUCCESS story from our own RobP. His Subject was "A 
small consumer victory: exercising a Chase credit card’s trip-delay 
coverage".

-------- Forwarded Message --------
Subject:     Re: Fwd: A small consumer victory: exercising a Chase 
credit card’s trip-delay coverage
Date:     Mon, 1 Jul 2019 10:32:31 -0700
From:
Reply-To:
To:

Correct, purchased direct from Jetblue, and not a cheap ticket (over 
$1,000 r/t). I still have the paperwork for that fiasco.. You have 
permission to forward.

Gabe Goldberg gabe at gabegold.com wrote:

     Long thread on tech journalists list about why buy tix direct from 
airline ("they'll take care of you") vs. from 
aggregator/consolidator/whatever who'll screw you. I assume daughter 
bought from airline so may I forward this note, anonymized, to j-list?

X X wrote:
 >
 >     That's a pretty rare story. Here's my daughter's from Christmas 2016:
 >
 >     Booked Jetblue for 12/22/16 SAN-BUF via JFK. Flight out of SAN 
delayed 2hrs for no reason given (incoming aircraft from Phoenix arrived 
on time, there was no weather anywhere near her route). Naturally missed 
flight at JFK, went to desk, they said "sorry, you arrived at the 
airport late, can't book you until 12/25". WTF??? It was airline's 
fault! After much go-around, they got her on a flight 5hrs later than 
her originally scheduled flight. Doors closed, buckled in her seat when 
attendant comes up to her says "sorry, you'll have to get off plane, 
another passenger has this seat". WTF??? They throw her off (in tears, 
by now). They offer to put her on flight next morning, or on a different 
flight in an hour to Rochester (90min drive from BUF), so she takes 
Rochester and we drive to pick her up there. Checked bag arrives next 
day, since it was routed nobody-knows-where and eventually delivered to 
Rochester, where they wanted her to come get it. WTF??? She contacts her 
travel insurance company who tell her "sorry, delay wasn't long enough, 
had to be 6 hrs - you get nothing". They counted the flight that she got 
thrown off as the one that determined eligibility, since "she was booked 
on that flight". WTF???
 >
 >     And airlines complain that passengers are getting more unruly and 
rude..
 >
 >     Moral of story: try for whatever you can, but don't imagine that 
you're going to get it without lawyering up (which she didn't want to 
do). Unless you're traveling in/to/from Europe, in which case lots of 
protection, fewer hassles.
 >
Gabe Goldberg gabe at gabegold.com wrote:

https://robpegoraro.com/2019/06/28/a-small-consumer-victory-exercising-a-chase-credit-cards-trip-delay-coverage/