[Ipg-smz] I am probably not the only one to have a near stroke thanks to Fidelity

[Chris Preimesberger]

Well, now ... THERE's a great CX application!


/cp

Chris J. Preimesberger
Editor, eWEEK.com<https://eweek.com> | QuinStreet, Inc.
Foster City, Calif.

"If you tell the truth, you don't have to remember anything."
                                            --Mark Twain

[cid:6e379c15-80c4-46eb-8d3a-ef362df0678b]

________________________________
From: David Needle <davidneedle at gmail.com>
Sent: Wednesday, December 4, 2019 7:12 AM
To: ipg-smz at netpress.org <ipg-smz at netpress.org>
Subject: I am probably not the only one to have a near stroke thanks to Fidelity


So I have several hundreds of thousands of dollars invested in a retirement account with Fidelity. I just logged in to check it and the summary says $0.00 for all accounts and nothing happens when I click on the activities and trades tab.

It took me a while to get through to customer service, but I finally did. They assured me all my money is there, it's just an issue they're having with the system and it's apparently a widespread problem. If no one actually lost any money that's of course good, but ... this was so nerve-wracking! I was told to keep checking throughout the day to see if it's been resolved; he said there is no system in place to notify customers.
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