[Ipg-smz] "More than 1 million consumers canceled their cable-TV or satellite subscriptions in the past quarter" (WSJ)

[Patrick Corrigan]

>   I have Spectrum in Mesquite (suburb on east side of Dallas) and service
people have been responsive and competent. The business side? Less so.

Unfortunately, I had issues with both sides (tech and business) at the
house I owned in Hamilton, NY. We had a problem with current flowing from
the cable to ground. When the cable from the pole was disconnected before
reaching the service entrance the problem went away. They kept telling me
the problem was in the house. I had to turn off the main electrical breaker
and also get the city electrical folks out there before they would believe
the problem was on their side. It turned out that the cable was not
properly grounded at the pole.Several hours wasted because a couple of
Spectrum techs didn't understand electricity.

On Wed, Nov 21, 2018 at 6:07 PM James Gaskin <james at gaskin.com> wrote:

> Guess I'm lucky - I have Spectrum in Mesquite (suburb on east side of
> Dallas) and service people have been responsive and competent. The business
> side? Less so.
>
> Thanks,
> James
>
>
> James E. Gaskin
> http://www.gaskin.com
> Writer / Consultant / Speaker
> Member <http://netpress.org/member/james-e-gaskin/>Internet Press Guild
> Portfolio <https://jamesgaskin.contently.com/>
> <http://www.amazon.com/dp/B00G6LJXZA>
>
>
> On Wed, Nov 21, 2018 at 4:22 PM Patrick Corrigan <phcorrigan at gmail.com>
> wrote:
>
>> I got that backwards. Time Warner/Spectrum makes Comcast look good!
>>
>> On Wed, Nov 21, 2018 at 2:22 PM Patrick Corrigan <phcorrigan at gmail.com>
>> wrote:
>>
>>> > In a Comcast boardroom this week -
>>>
>>> > Executive - "How can retain customers?"
>>>
>>> > Jr. Executive - "How about if we don't treat or customers like dirt?"
>>>
>>> And yet, Comcast makes Time Warner/Spectum look good!
>>>
>>> On Wed, Nov 21, 2018 at 4:54 AM Phil Shapiro <pshapiro at his.com> wrote:
>>>
>>>>
>>>>
>>>> https://www.wsj.com/articles/outlook-for-traditional-tv-goes-from-bad-to-worse-1542632401
>>>>
>>>>
>>>> In a Comcast boardroom this week -
>>>>
>>>> Executive - "How can retain customers?"
>>>>
>>>> Jr. Executive - "How about if we don't treat or customers like dirt?"
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> --
>>>> Phil Shapiro, pshapiro at his.com
>>>> http://www.his.com/pshapiro/briefbio.html
>>>> http://www.twitter.com/philshapiro
>>>> http://www.his.com/pshapiro/stories.menu.html
>>>>
>>>> "Wisdom begins with wonder." - Socrates
>>>> "Learning happens thru gentleness."
>>>> "We must reinvent a future free of blinders so that we can choose from
>>>> real options."  David Suzuki
>>>>
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>>>>
>>>
>>>
>>> --
>>>
>>> Patrick Corrigan
>>> Email: phcorrigan at gmail.com
>>> LinkedIn: https://www.linkedin.com/in/patrick-h-corrigan-61669422
>>> Member, Internet Press Guild http://www.netpress.org
>>>
>>> "For every difficult and complex question there is an answer that is
>>> simple, easily understood and wrong."
>>>       H.L. Mencken
>>>
>>
>>
>> --
>>
>> Patrick Corrigan
>> Email: phcorrigan at gmail.com
>> LinkedIn: https://www.linkedin.com/in/patrick-h-corrigan-61669422
>> Member, Internet Press Guild http://www.netpress.org
>>
>> "For every difficult and complex question there is an answer that is
>> simple, easily understood and wrong."
>>       H.L. Mencken
>> --
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>>
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-- 

Patrick Corrigan
Email: phcorrigan at gmail.com
LinkedIn: https://www.linkedin.com/in/patrick-h-corrigan-61669422
Member, Internet Press Guild http://www.netpress.org

"For every difficult and complex question there is an answer that is
simple, easily understood and wrong."
      H.L. Mencken
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