[Ipg-smz] HELP! New Google Pixel 3a won't receive texts ...

[David Needle]

My son bought a new Google Pixel 3a XL that he's thrilled with (moving on
from an iPhone 6), except he can't get texts from anyone sending from an
iPhone (like his Dad, and many others). At one point I seemed to be able to
at least press and highlight my messages and convert them to text, but now
that's no longer working. He's had the phone a few weeks.

Is this a carrier or an Android or an iPhone issue? Is there a setting he
can change? We're on Sprint. He's calling them tomorrow so hopefully
they'll have an answer, but if anyone has any suggestions would appreciate
it.

Thanks,
David
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