[Ipg-smz] HELP! New Google Pixel 3a won't receive texts ...

[Tom Henderson]

Suggest to him to change to Signal, free in the Play Store. It's 
encrypted and perhaps safer than using texts. It's available for iOS and 
Android. See also possible confusion between Apple-specific products and 
texts/SMS, below.

After obtaining Signal he needs to make Signal his default Message app; 
from there, it will be the principal app for both texts and Signal 
communications.

Signal is carrier agnostic; it's a data app.

If you just want to solve the Message app on the phone, try permitting 
upgrades; there should be no carrier blocking plain SMS text messages. 
MMS is data, and so a data plan quirk might prevent them.

My suspicion is that he's confusing Facetime and other Apple-specific 
message transports for actual text messages/SMS.

Tom


On 6/26/19 10:26 PM, David Needle wrote:
>
> My son bought a new Google Pixel 3a XL that he's thrilled with (moving 
> on from an iPhone 6), except he can't get texts from anyone sending 
> from an iPhone (like his Dad, and many others). At one point I seemed 
> to be able to at least press and highlight my messages and convert 
> them to text, but now that's no longer working. He's had the phone a 
> few weeks.
>
> Is this a carrier or an Android or an iPhone issue? Is there a setting 
> he can change? We're on Sprint. He's calling them tomorrow so 
> hopefully they'll have an answer, but if anyone has any suggestions 
> would appreciate it.
>
> Thanks,
> David
>
-- 
Tom Henderson
ExtremeLabs, Inc.
+1 317 250 4646
Twitter: @extremelabs
Skype: extremelabsinc

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